Returns management

We’re experts in return management

Returer är en naturlig del av verksamheten

With our background in e-commerce, we understand that returns are a natural part of doing business. Customers expect a smooth and hassle-free return process, and meeting those expectations is key to maintaining trust and loyalty. That’s where our expertise comes in. We offer a comprehensive return management solution tailored to your specific needs and requirements.

Our return process is structured and optimized to ensure efficient and seamless handling from start to finish. We manage everything, from return order processing and transportation to product handling, reintegration into inventory, and reporting via our Partner Portal or directly into your own system.

Another key advantage is our use of advanced digital solutions to optimize the return management process. We continuously evolve both our digital systems and physical operations across our sites. We utilize proprietary technology but can also integrate external platforms such as nShift Returns, Reclaimit, Easycom, Droppa, Yahloh, and Turnr. All designed to simplify and automate workflows, minimizing errors and reducing losses.

By automating and streamlining return processes, we minimize the risk of errors and losses while increasing speed and operational efficiency. This leads to lower costs and better outcomes for your business.

We understand that return management can be complex and demands both precision and speed to avoid financial losses and reduce the administrative burden. Our experienced teams bring deep expertise in logistics and e-commerce, making us a reliable partner for handling your returns professionally. In fact, we manage thousands of returns daily for our partners.

A key part of our return management solution is maximizing the reuse and reintegration of returned products into inventory. We perform thorough quality checks based on your guidelines. Items that are in sellable condition are restocked to reduce losses and recover value. Products that don’t meet resale standards can be returned to the supplier, discarded, donated, or handled in other ways. For items that cannot be restocked or processed through standard channels, we offer specialized handling in compliance with environmental regulations, ensuring minimal environmental impact and full legal compliance.

In our return management, we also focus on improving the customer experience by offering clear, simple, and transparent return handling. Our seamless return process includes easy-to-follow instructions, fast processing of return orders, and clear communication regarding the return status. This helps build trust and loyalty, even when customers return products. You can choose how return labels are provided: included in the shipment, downloadable by the customer, or issued via customer service. All returns are tracked and visible in our Partner Portal.

Vi minimerar risken för fel och förluster

There are many advantages with Shelfless

There are many advantages to partnering with Shelfless for your return management. First and foremost, you save time and resources by outsourcing the entire returns process to us. This allows you to focus on your core business while we handle the complex and time-consuming logistics involved in managing returns.

So, if you're looking for a reliable and professional partner for return management in e-commerce and logistics, Shelfless is the perfect choice. With our tailored solutions, advanced technology, and experienced teams, we help you streamline your return operations and achieve better results for your business.